Presentations of case studies, research and
learnings from the fields of measurement, management of change
and knowledge management.
Sales Education for Driving Growth
Presented at the 2007 Learning Analytics Symposium, Las Vegas,
NV on March 15, 2007
Abstract: Business impact studies typically
take a one-dimensional approach evaluating the effectiveness of
key programs. This
presentation tells how a consulting firm melded management of change
and evaluation methodologies to assess the overall impact of a
sales enablement program. The presentation depicts how an
organizational change model was integrated with evaluation methods
to assess the adoption of a strategic selling program. (Click
here to download.)
The Lowly Level 1
Presented at the Los Angeles
ASTD Training Manager’s Breakfast
Part I: June 16, 2006
Part II: July 17, 2006
Abstract:
Level 1 evaluation data is the Rodney Dangerfield of the learning
evaluation hierarchy — it gets no respect. Because Level 1 results
are not
generally considered to be of much value, organizations are
often reluctant to
invest in improved processes, tools or instruments to support
Level 1 data
collection and analysis. This presentation identifies how to
improve the quality of Level 1 data and at the same time, build
measurement maturity within the organization. (Note: requires
contact information; click
here to request this document).
 Growing
Up: Building Learning Measurement Maturity at a Large High-Tech
Firm
Presented at the Learning Analytics Symposium, Orlando,
Florida, March 9, 2006
Presented to the Los Angeles Chapter of ISPI, May 6, 2006
Abstract: Recent research studies have identified
evaluation and measurement as the number one area that concerns
Training &
Development leaders. At the same time, many of these leaders
admit that they
do not know how to ingrain measurement processes into
the fabric of
their organization. This presentation tells the story of a
three year journey at
a large high-tech firm to build maturity in measurement and
evaluation
processes, tools and outcomes for their Learning & Development
Organization. (Note: requires
contact information; click
here to request this document.)
Client Driven Evaluation
ASTD Benchmarking Forum, Washington, DC, April 2004
Abstract: This presentation depicts how a large
high tech firm shifted the focus of
its evaluation efforts to align with business needs and metrics.
(Note: requires contact information; click
here to request this document.)
“From Knowing to Doing, to Knowing What
You Are Doing: Measuring the Impact of Knowledge Management
within a Large High-Tech Firm's Consulting”
APQC Conference: Annual KM conference, December 2000:
Abstract: As the maturity of knowledge management
in a large high-tech firm grew, so too did the strategies and
approaches to measuring progress, successes, and knowledge management's
impact on the business. This presentation highlights how that
firm evolved its assessment approaches over a four-year period.
(Note: requires contact information; click
here to request this document.)
Knowledge Management at a Large High-Tech Firm
Chief Learning Officer Conference, Annual conference, September
2000
Abstract: This presentation provides an overview
of a multi-year journey at a large high-tech firm to institutionalize
knowledge management within their consulting organization. (Note:
requires contact information; click
here to request this document.)
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The Not So Lowly Level 1